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Common Problems Faced by Electric Tobacconists

Electric Tobacconist

Common Problems Faced by Electric Tobacconists

Welcome to Electric Tobacconist USA! This can be a small independent e-commerce company based in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you are looking for an awesome solution to relax or kick back, try a cigarette.

Much like any new business, you will see some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, the lack of online sales delayed the beginning of online orders significantly for the initial half a year. Luckily, the delay didn’t last long and orders started moving again.

The delay also meant we weren’t Vape Pen in a position to provide our regular customers with the largest discount to celebrate our six month anniversary as a company. As it turns out, the delay was not due to the economy, but to an issue with Brightpearl’s end of the entire year shipping plan. Ultimately, the problems with the shipping system were enough to really put us on our guard for the next six months once we planned for the next quarter of our year.

Unfortunately, we didn’t have enough time to prepare, as we were behind on many orders for the next half of the year. Thankfully, after reviewing our data, we realized that people could pretty much depend on the electric tobacconist to meet up our future orders. Once we received the order volumes, we started making repairs and improvements to your online store. Things were looking good, but things were still nearly there. We had to understand how exactly to better advertise and market our e cigarettes and vaporizer products to improve the interest in them.

We are happy to report that quarter, we saw a dramatic upsurge in our sales. It would appear that the majority of our customers are responding positively to our recent marketing efforts and that we are being welcomed back by the vapor marketplace. However, despite this welcome return, we have been unfortunately experiencing some unprecedented volume increases in our customer service department. That is something we are going to have to address on the next six months.

Along with an increased number of sales and new customers, we are also now seeing more negative reviews about our business than previously. The unfortunate news is that we have recently been targeted by way of a group of local “rogue” business vandals, who unfortunately caused an amount of physical damage to our storefront. While our storefront was severely damaged, we have been in a position to operate it with a minor degree of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the time of time that people are providing free expedited shipping for most orders.

One of the other areas we have seen a rise in recently is in the amount of people calling our hotline and requesting service. In most instances they are reporting issues with either the product or their receipt. It’s unfortunate that lots of of these individuals do not realize that people have a returns policy set up. Because of this policy, we’ve been overwhelmed with the number of calls and emails we have been receiving. It’s clear that we are currently experiencing an elevated amount of calls and reports from our valued customers. Despite the inconvenience, we have been always glad to provide in-kind services such as a refund, replacement or money-back guarantee, as a way to ensure their satisfaction.

Beyond the above news-report topics, you can find other important issues we have witnessed recently. For instance, among our local stores experienced an influx of customer inquiries after the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we have implemented a crisis replacement policy in place for several electric Tobaccconists, irrespective of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the quantity of questions we receive when it comes to our services.

Recent press accounts reveal electric Tobaccconists battle to deal with extended repair times. We regret to share, but it may be the reality of owning a retail business, even one focused on providing exceptional customer service. While our goal remains to strive for continuous improvement also to continually improve our customer experience, we have been taking every step essential to address any issues our customers may have. Besides hiring additional staff, we’ve also implemented several measures that decrease the impact of potential late or damaged shipments on our revenue stream.

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